10 Best Questions to Ask a Moving Company to Get the Best Price
If you’re hiring movers in the San Francisco Bay Area or planning a long-distance relocation, one of your biggest concerns is probably getting the best price without sacrificing quality. At Ace Moving Co., we believe every customer deserves clarity, fairness, and professional service. To help you feel confident before booking a mover, here are the 10 best questions to ask any moving company—and the answers you should expect.
1. Is Your Moving Quote Binding or Non-Binding?
A binding estimate guarantees the final cost won’t exceed the quoted amount. A non-binding estimate may increase depending on time or weight. Always clarify which one you’re being given.
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2. What’s Included in the Price?
Ask if your quote covers:
- Packing and unpacking
- Disassembly and reassembly of furniture
- Long carries, stairs, or elevator use
- Fuel, tolls, and travel time
Understanding what’s included helps avoid surprise fees.
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3. Are There Any Additional or Hidden Fees?
Reputable movers will provide a list of potential add-on fees for:
- Oversized or heavy items
- Last-minute scheduling
- Long walks to/from your home
- Fragile item handling or custom crating
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4. Is the Rate Hourly or Flat?
Local moves are usually charged hourly. Long-distance moves are based on weight, mileage, or a flat rate. Confirm how your cost will be calculated—and what happens if things take longer than planned.
5. Do You Offer On-Site or Virtual Estimates?
Estimates based on walkthroughs—either in-person or virtual—tend to be more accurate. It also gives you a chance to ask questions and build trust with your mover.
6. Are You Licensed and Insured?
Only hire licensed, insured movers. For interstate moves, they should provide a U.S. DOT number. For local moves in California, they must be licensed with the CPUC.
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7. Can You Provide a Detailed, Itemized Quote?
Make sure your estimate breaks down costs clearly: labor, truck, fuel, materials, etc. This will help you compare companies and spot overpriced services.
8. Do You Offer Any Discounts or Promotions?
Ask about seasonal discounts, military rates, off-peak scheduling deals, or referral incentives. At Ace Moving Co., we regularly run promotions to help you save.
9. What’s Your Cancellation or Rescheduling Policy?
Things happen. Make sure you understand any fees or policies tied to changing your moving date.
10. Can You Share Reviews or References?
Read online reviews and ask for references. A reputable company should be proud to share testimonials.
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Final Tip: Always Get Everything in Writing
Never rely on a handshake or verbal promise. Get a detailed contract or service agreement that outlines pricing, dates, and services.
Why Ace Moving Co. Offers the Best Value in the Bay Area
At Ace Moving Co., we pride ourselves on transparency, experience, and excellent service. Whether you’re moving locally within Oakland or across state lines, we’ll walk you through every step with no hidden fees.
📦 Request your free, accurate moving quote now and discover why we’re one of the best moving companies in Oakland and the Bay Area.